Our team are friendly and hardworking and provide round the clock support and advice for your IT systems. Our Directors have a combined experience of over 23 years in the IT business and have expert knowledge in a wide variety of systems and products. All our staff are reliable, dedicated and are enhanced DBS checked. This means they are all trustworthy and qualified to work with children and vulnerable groups, meaning Halcyon is the perfect service provider for the healthcare, education and childcare sectors.
We are ISO 27001, 9001 certified which means we guarantee the best experience and implement the best practices for all our clients, future and present. ISO 27001 certification is recognised globally as the benchmark for good security practice, which means all our clients can be assured their data and personal information is extremely secure and complies with EU GDPR and NIS Regulations laws. ISO 9001 certification shows that Halcyon have an effective quality management system in place and shows we consistently provide quality driven products and services which meet customer and regulatory requirements.
Halcyon are also Microsoft Silver Partners which shows we have proven expertise in Microsoft products and systems and delivering quality solutions in multiple specialised areas of business. The Halcyon headquarters, based in Liverpool, are up-to-date and ultra-modern which reflects the way we work, ensuring we are always at the forefront of IT support, constantly innovating to provide the best possible service to every client.
We offer a comprehensive Full IT Support package which includes everything an organisation or business needs to keep their IT infrastructure running and working to its optimum performance, for fixed price of £25 a month per computer. We become your IT department, ready to help whenever you need us. We provide 24/7 support with round the clock access to our dedicated team of experts who can provide remote support or come out to site at no extra cost. Halcyon believe in simplicity and transparency, so everything is fully inclusive, with no additional costs and on a 30-day-rolling contract so if you’re ever unhappy you aren’t tied down. We don’t believe in tying customers into long-term contracts, we let our great service keep our customers coming back.
Halcyon stands for simplicity and flexibility, we don’t complicate things for you, we just help real businesses with real IT support. We are passionate about what we do and providing the best possible service for every single customer. We understand IT systems are often the backbone of every business so we work round the clock to ensure everything is working to its optimum performance, so you can too. We monitor, manage and maintain your systems for you, so you can focus on your business and doing what you do best, whilst our experts deal with what we do best.
Halcyon is a company with strong values. We are honest and reliable, ensuring we are always there to help whenever you need us and charge a fixed price every month, so there are no hidden costs or
added extras. Our team is hardworking, driven and dedicated to providing the very best support and products tailored to each and every client. We understand different businesses have different needs so we communicate with our clients to ensure we are accommodating to them and their specific requirements. With so many years of experience in the IT sector, our team work hard together to create and develop innovative new solutions to keep our client’s IT infrastructures working to their optimum performance. We ensure your IT systems are fast, helpful and reliable and are never a hinderance to you or your business.
James is the Managing Director and founder of Halcyon Networks. He has 14 years of experience working in the IT industry and has delivered support, advice and helped many businesses with their IT infrastructures over the years. From installing IT systems and networks throughout large office buildings, to working hour upon hour backing up and restoring servers, James has done it all. His years of experience and hard work allowed him to start his own company, Halcyon Networks, building it up to what it is today, a successful IT support company that provides a wide range of innovative and reliable services to help businesses improve and excel through IT.
James is dedicated and driven to provide the very best IT support, tailored to each and every individual business. He excels at managing large scale projects, ensuring the needs of every client are catered to. He works alongside his team of hardworking IT experts to develop IT systems and support that are service-orientated and accommodate each individual client. James is also a Microsoft Certified Professional which means he is expertly trained in using and implementing Microsoft products into practical business environments.
When he isn’t working, James enjoys spending time with his family, travelling and football. He also enjoys working with a variety of charities, supporting, raising awareness and donating to causes close to his heart.
Lauren is a Director of Halcyon Networks and a Data Protection Officer (DPO). She has 9 years of experience working in the IT industry and over the years has developed strong relationships with a variety of different businesses and clients. Before working for Halcyon Networks Lauren had many years of experience in the IT field, providing help and support in a variety of areas and even created her own successful document management company, which she built a name for and later sold on.
At Halcyon, Lauren is responsible for managing the ISO 9001, 27001 compliance, working alongside staff to ensure all business areas comply with relevant laws and regulations and ensuring they always deliver the very best products and services. She is brilliant at communicating and developing relationships with staff and clients alike, ensuring all their wants and needs are met and they are kept regularly updated.
In her role as Data Protection Officer, and manager of the ISO 27001, Lauren is responsible for overseeing the company’s data protection strategy, ensuring it is in compliance with GDPR requirements. She has expert knowledge of data protection law and practices which she uses to educate and train employees on compliance requirements and data processing. This ensures clients
data is always kept safe, so you have peace of mind that any backups Halcyon has of your data is completely safe and secure from any potential data breaches.
When she isn’t working Lauren enjoys spending time with her family, travelling and is an avid swimmer. She also has Oscar, the dog, who regularly comes to the office, much to the delight of the rest of the staff who love having a little play with him throughout the day.
Richard Brown ERC Accountants & Business Advisers Limited Just a few words to say thanks for taking over our IT management from February 2019. The handover and on-boarding process that you have provided has been seamless and we have experienced zero downtime which was a great relief to us. Thanks for making things so easy and we look forward to a long and mutually fruitful working relationship going forward together.
Amanda McGovern Ion Property Developments Limited I started using Halcyon Networks for their ink and toner services upon recommendation and found their team very easy to communicate with and their service very reliable. Once we had built a relationship with Halcyon Networks, the gentleman who I was mainly in contact with, James, asked if he could meet to discuss the potential of his team providing Ion with their IT services. James was never pushy and very respectful of how busy our diaries were and when the time was right, we agreed to have a meeting. My eyes were truly opened and soon after, the handover process begun. The handover was seamless but issues were found within our systems. However, these issues were explained to me in plain English with no technical jargon and addressed immediately by Halcyon support team. My main worry was that there would be disruption caused by necessary computer updates and software installations but this was not the case thanks to Halcyon Networks out of hours team. Staff are no longer disrupted during business hours as all of the PC’s are updated and maintained during the evening or at the weekend. I trust that whatever issue might occur, Halcyon Networks will be able to fix it in the shortest possible time with the least amount of disruption. I always feel like they have our best intentions at heart, that they are completely transparent with us and that we are their top priority – nothing is ever too much. I would rate their customer service the highest out of any of the companies I have ever dealt with, not just in the IT sector but within all sectors. Their staff are friendly, informative and trustworthy. I have complete confidence in Halcyon Networks to look after our IT systems and would highly recommend them to any business.
Helen Flett People First Merseyside Halcyon Networks have been providing IT support to People First Merseyside since January 2017. People First Merseyside is a small locally based charity, Halcyon Networks have gone above and beyond to provide us with provide IT support. We recently moved offices and James was personally on hand to deal with any queries we had along the way. There is always a friendly voice at the end of the phone. We are really pleased with the service we get from them.
Denise MacKenzie JM RET Group Ltd We have worked with Halcyon Networks for a couple of years after being recommended by another business partner , they are now fully responsible for all our day to day IT needs. Following a recent move to much larger business premises, James and his team ensured the move went smoothly with no disruption to the business on both the IT side and also the installation of our telephone system. They even offered the use of their van to transport furniture, which was greatly received ! Tom and the Halcyon Networks support team are friendly, approachable, knowledgeable and are always there to support and give guidance
Jon Harris Very occasionally you come across a service that really exceeds your expectations – In Halcyon Networks(and especially their Engineer: Tom) I found one that stands out from the rest I had an issue with my 2 ½-year-old laptop – over a period its functions seem to be “decaying” to a point where it was almost unusable – I took it to a local IT shop (Halcyon) and asked them if they could assist in bringing it back to a “workable” functioning mode – there I met Tom who managed the whole process In a long career that has involved the use of technology in many forms I have become “used to” IT Service Engineers letting me know that they are “a level above me” and my usual experience has not been great – in Halcyon Networks (Tom) I met someone who was approachable, listened and understood my “issues” without the need to make me feel like an “IT intellectual moron” and provided an amazing service The process of restoring my laptop to full working order (better than it was originally) took more than one iteration – throughout the process Tom was extremely diligent, worked exceptionally professionally and worked with me to ensure that all my systems and information were secured. I was regularly given updates on progress and felt confident that the outcome would meet my expectations All this exceptional service and at a priced that “shocked me” – if the total cost of restoring my laptop had been three times the amount I paid – I would have been more than satisfied In summary – I would recommend Halcyon Networks to anyone, both professionally or privately – an exceptional service and one with outstanding staff at a price that you would find hard to match elsewhere
Craig Newton Higgs Newton Kenyon Solicitors. We started using the IT services of Halcyon Networks in 2013 after receiving a recommendation from a business connection of ours. From the moment Halcyon Networks took over the day to day running and maintenance of our IT systems, they exceeded our expectations due to the high quality service they provided. Changing from our previous IT provider and transferring all responsibilities over to Halcyon Networks was the best thing we have done for our business. Over the past year Halcyon has assisted in two large scale office moves, which without their assistance would have been a nightmare for our business. Halcyon ensured that each move went ahead as planned, always keeping to the required timescales, in short it couldn’t have gone any smoother. We would recommend the services of Halcyon Networks to any other business as the standard of their business is a clear 10/10!
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Halcyon Networks Limited is a limited company registered in England and Wales (12304797)
Halcyon Networks Limited is a VAT registered company (GB 336755868)
8c-10 Kirkstone Road North, Bootle,
Telephone Number: 0151 678 4545