Our team are friendly and hardworking and provide round the clock support and advice for your IT systems. Our Directors have a combined experience of over 23 years in the IT business and have expert knowledge in a wide variety of systems and products. All our staff are reliable, dedicated and are enhanced DBS checked. This means they are all trustworthy and qualified to work with children and vulnerable groups, meaning Halcyon is the perfect service provider for the healthcare, education and childcare sectors.

We are ISO 27001, 9001 certified which means we guarantee the best experience and implement the best practices for all our clients, future and present. ISO 27001 certification is recognised globally as the benchmark for good security practice, which means all our clients can be assured their data and personal information is extremely secure and complies with EU GDPR and NIS Regulations laws. ISO 9001 certification shows that Halcyon have an effective quality management system in place and shows we consistently provide quality driven products and services which meet customer and regulatory requirements.

Halcyon are also Microsoft Silver Partners which shows we have proven expertise in Microsoft products and systems and delivering quality solutions in multiple specialised areas of business. The Halcyon headquarters, based in Liverpool, are up-to-date and ultra-modern which reflects the way we work, ensuring we are always at the forefront of IT support, constantly innovating to provide the best possible service to every client.

We offer a comprehensive Full IT Support package which includes everything an organisation or business needs to keep their IT infrastructure running and working to its optimum performance, for fixed price of £25 a month per computer. We become your IT department, ready to help whenever you need us. We provide 24/7 support with round the clock access to our dedicated team of experts who can provide remote support or come out to site at no extra cost. Halcyon believe in simplicity and transparency, so everything is fully inclusive, with no additional costs and on a 30-day-rolling contract so if you’re ever unhappy you aren’t tied down. We don’t believe in tying customers into long-term contracts, we let our great service keep our customers coming back.

Halcyon stands for simplicity and flexibility, we don’t complicate things for you, we just help real businesses with real IT support. We are passionate about what we do and providing the best possible service for every single customer. We understand IT systems are often the backbone of every business so we work round the clock to ensure everything is working to its optimum performance, so you can too. We monitor, manage and maintain your systems for you, so you can focus on your business and doing what you do best, whilst our experts deal with what we do best.

Our values and what we represent

Halcyon is a company with strong values. We are honest and reliable, ensuring we are always there to help whenever you need us and charge a fixed price every month, so there are no hidden costs or

added extras. Our team is hardworking, driven and dedicated to providing the very best support and products tailored to each and every client. We understand different businesses have different needs so we communicate with our clients to ensure we are accommodating to them and their specific requirements. With so many years of experience in the IT sector, our team work hard together to create and develop innovative new solutions to keep our client’s IT infrastructures working to their optimum performance. We ensure your IT systems are fast, helpful and reliable and are never a hinderance to you or your business.

Our Directors

James Hamilton – Managing Director


James is the Managing Director and founder of Halcyon Networks. He has 14 years of experience working in the IT industry and has delivered support, advice and helped many businesses with their IT infrastructures over the years. From installing IT systems and networks throughout large office buildings, to working hour upon hour backing up and restoring servers, James has done it all. His years of experience and hard work allowed him to start his own company, Halcyon Networks, building it up to what it is today, a successful IT support company that provides a wide range of innovative and reliable services to help businesses improve and excel through IT.

James is dedicated and driven to provide the very best IT support, tailored to each and every individual business. He excels at managing large scale projects, ensuring the needs of every client are catered to. He works alongside his team of hardworking IT experts to develop IT systems and support that are service-orientated and accommodate each individual client. James is also a Microsoft Certified Professional which means he is expertly trained in using and implementing Microsoft products into practical business environments.

When he isn’t working, James enjoys spending time with his family, travelling and football. He also enjoys working with a variety of charities, supporting, raising awareness and donating to causes close to his heart.

Lauren Yates – Director/DPO


Lauren is a Director of Halcyon Networks and a Data Protection Officer (DPO). She has 9 years of experience working in the IT industry and over the years has developed strong relationships with a variety of different businesses and clients. Before working for Halcyon Networks Lauren had many years of experience in the IT field, providing help and support in a variety of areas and even created her own successful document management company, which she built a name for and later sold on.

At Halcyon, Lauren is responsible for managing the ISO 9001, 27001 compliance, working alongside staff to ensure all business areas comply with relevant laws and regulations and ensuring they always deliver the very best products and services. She is brilliant at communicating and developing relationships with staff and clients alike, ensuring all their wants and needs are met and they are kept regularly updated.

In her role as Data Protection Officer, and manager of the ISO 27001, Lauren is responsible for overseeing the company’s data protection strategy, ensuring it is in compliance with GDPR requirements. She has expert knowledge of data protection law and practices which she uses to educate and train employees on compliance requirements and data processing. This ensures clients

data is always kept safe, so you have peace of mind that any backups Halcyon has of your data is completely safe and secure from any potential data breaches.

When she isn’t working Lauren enjoys spending time with her family, travelling and is an avid swimmer. She also has Oscar, the dog, who regularly comes to the office, much to the delight of the rest of the staff who love having a little play with him throughout the day.

What Our Customers Say

Get in touch

Seen something you like? We’d love to hear about what you are looking to accomplish. Our experts offer a free on-site technology assessment. Call us on 0151 678 4545 or leave your details here and we will call you back at a time that suits.

Halcyon Networks Limited is a limited company registered in England and Wales (12304797)

Halcyon Networks Limited is a VAT registered company (GB 336755868)

Registered Office:

8c-10 Kirkstone Road North, Bootle,

L21 7NS.

Telephone Number: 0151 678 4545

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