James Hamilton – Managing Director
James is the Managing Director and founder of Halcyon Networks. He has 14 years of experience working in the IT industry and has delivered support, advice and helped many businesses with their IT infrastructures over the years. From installing IT systems and networks throughout large office buildings, to working hour upon hour backing up and restoring servers, James has done it all. His years of experience and hard work allowed him to start his own company, Halcyon Networks, building it up to what it is today, a successful IT support company that provides a wide range of innovative and reliable services to help businesses improve and excel through IT.
James is dedicated and driven to provide the very best IT support, tailored to each and every individual business. He excels at managing large scale projects, ensuring the needs of every client are catered to. He works alongside his team of hardworking IT experts to develop IT systems and support that are service-orientated and accommodate each individual client. James is also a Microsoft Certified Professional which means he is expertly trained in using and implementing Microsoft products into practical business environments.
When he isn’t working, James enjoys spending time with his family, travelling and football. He also enjoys working with a variety of charities, supporting, raising awareness and donating to causes close to his heart.
Lauren Yates – Director/DPO
Lauren is a Director of Halcyon Networks and a Data Protection Officer (DPO). She has 9 years of experience working in the IT industry and over the years has developed strong relationships with a variety of different businesses and clients. Before working for Halcyon Networks Lauren had many years of experience in the IT field, providing help and support in a variety of areas and even created her own successful document management company, which she built a name for and later sold on.
At Halcyon, Lauren is responsible for managing the ISO 9001, 27001 compliance, working alongside staff to ensure all business areas comply with relevant laws and regulations and ensuring they always deliver the very best products and services. She is brilliant at communicating and developing relationships with staff and clients alike, ensuring all their wants and needs are met and they are kept regularly updated.
In her role as Data Protection Officer, and manager of the ISO 27001, Lauren is responsible for overseeing the company’s data protection strategy, ensuring it is in compliance with GDPR requirements. She has expert knowledge of data protection law and practices which she uses to educate and train employees on compliance requirements and data processing. This ensures clients data is always kept safe, so you have peace of mind that any backups Halcyon has of your data is completely safe and secure from any potential data breaches.
When she isn’t working Lauren enjoys spending time with her family, travelling and is an avid swimmer. She also has Oscar, the dog, who regularly comes to the office, much to the delight of the rest of the staff who love having a little play with him throughout the day.
Tom Woods – IT Support Manager
Tom is our IT support Manager, he heads up the support team which means he is one of the first points of contact for our clients when they have any issues with their hardware, software, network or emails. Whenever you raise a request, he is there to help resolve the problem as quick as possible or delegate internally to another member of the team. Tom has worked in the IT industry for over 3 years and is dedicated to providing the best possible service to all our clients. A friendly face, he’s always happy to help and offer support whenever you need it.
Currently, he is a level 3 infrastructure technician and is working towards completing his level 4 network engineer course to further expand his skills and knowledge, he is constantly gaining knowledge within his role due to the amount of training provided through Halcyon Networks. Tom is also an Acronis Certified Engineer, so has extensive knowledge in using Acronis Backup Cloud allowing him to successfully backup all our clients important data to Acronis Cloud and manage recovery of any lost data if a disaster occurs - giving you peace of mind, all your data will be stored safely and securely. Tom is also a Microsoft Certified Professional in enabling and managing Office 365.
Interests: Outside of work Tom enjoys socialising with his friends and loves to go travelling, especially to places where he can go skiing. He also tries to get to the gym whenever possible and really enjoys eating all different cuisines but his absolute favourite is Indian.
IT Support Manager
Alex Williams – Admin/PA
Alex oversees the Admin and HR here at Halcyon Networks. She has a wealth of knowledge in this area having managed all administration, orders and HR duties for an energy consultancy firm in Liverpool for around 2 years previously. Alex keeps on top of all our admin tasks to ensure everything runs smoothly, setting up appointments with clients, sending out orders, and helping ensure our office is health and safety compliant.
Alex is also in charge of our number ports and telephony compliance, whilst working her absolute hardest looking after these areas within Halcyon Networks she is also currently completing a level 5 course in operations/departmental manager to further develop her skills.
Alex has a level 3 health and safety management certification, a level 2 mental health awareness certification and is a trained first aider. Alex is therefore in charge of making sure all our staff happy, healthy and safe in work, so they can always provide the very best service to all our clients.
Interests: Outside of work Alex enjoys socialising with her friends and family and going to the gym to keep fit. She also loves to do a bit of baking in her spare time and the staff here at Halcyon Networks sure don’t mind doing the odd taste test for her!